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Frequently Asked Questions

What is Mr Squeaks Tea Company?


Mr Squeaks Tea Company is a new specialist tea company based in the Leigh-on-sea area of Essex in the South-East of England. We are a small team of tea lovers, dedicated to creating and sourcing the very best loose-leaf tea and tea service products. Mr Squeaks Tea is a far cry from the average brew. Not only do these teas taste great, they look and smell beautiful too.




How do I place an order?


Ordering a tea you would like is a pretty straightforward process. Simply select your chosen tea and confirm how much of the tea you would like. After you’ve confirmed the amount, click on ‘Add to Cart’ then either continue shopping or ‘View Cart’.
If at any time you want to remove or edit the products you’ve selected then click on your cart, which should be located in the top right-hand side of your screen. Select ‘Remove’, ‘Checkout’ or edit your items by using the dropdown again – deciding the quantity and how many.




Will I receive an update on my order?


Once you have checked out and your transaction has been successful, you will receive an automatic email thanking you for placing your order. When we have fulfilled your order you will receive a further email to advise you that your order is on its way.


If for some reason you do not receive an email confirming your order, then please feel free to contact us so that we can send you your order number and re-send your email to you.




What if I don’t receive my order?


Don’t panic! If you haven’t received your order in the time that you were expecting it, then please feel free to send us a message where we can help you to find out where your order is or what has happened to your order.


You can contact us via our Facebook, Instagram or Twitter pages, our website or our contact email – contact@mrsqueakstea.com




How can you ensure the quality of your teas?


At Mr Squeaks Tea Company we make sure that our guests receive the very best quality tea. All of our teas have been carefully and personally chosen ensuring only the freshest tea leaves are selected. We use appropriate packaging for all of our teas to make sure that they stay fresh all of the way to your cup and that you can enjoy the outstanding tatse and smell of Mr Squeaks tea.




How do I get in touch?


There are plenty of ways you can reach us at Mr Squeaks Tea Company.

We can be found on Facebook, Instagram and Twitter and we aim to reply within minutes.

If you would like to contact us another way then feel free to get in touch through our website or via email – contact@mrsqueakstea.com




I think I’ve been charged incorrectly, what do I do?


We apologise for any mistakes we make while trying to service our guests.

If we do make a mistake please get in touch as soon as possible by emailing us on contact@mrsqueakstea.com with your order number. If you do not have an order number, then please include any information you have for example the time and date of your order and what you ordered.




How can I find out about your ingredients?


Our ingredients are listed under each individual tea profile which can be found when opening the product page. If you have any questions, then feel free to contact us.




When is your next event?


All of our events are posted on our Facebook page.

Events are important to Mr Squeaks, as it helps us meet our guests and offer individual advice.




What are your delivery charges?


Large Letter £1.50 (5 Tea Sample Pack) Standard Delivery from £3.00 Service available to UK mainland, Scottish Highlands and Islands, Sark & Herm, Isles of Scilly, Isle of Wight, Isle of Man, Guernsey, Jersey and Northern Ireland. This is our standard delivery service and usually arrives between 3 to 5 working days after placing your order via Royal Mail. Standard UK deliveries over £50 qualify for FREE DELIVERY Only valid on standard UK deliveries valued at £50 or more, after other discounts have been applied, excluding postage and packing related charges. Only valid on UK destinations including the Scottish Highlands and Islands. Large Letter - £1.50 Up to 2kgs - £3.00 2 to 5kgs - £5.00 5 to 10kgs - £13.75




Can I return an order?


Of course! As long as it is within 30 days of the date you received your order and the products have not been opened, tampered with or consumed. Please contact us and we will send you an address to return the items to. Be sure to include your order reference number and the reason you are returning your goods so that we can process a refund for you. Please note that we will not reimburse your postage costs on returned items unless we have made a mistake.




Why can I only select 5 teas in my Sample Pack?


We have found that the best way to offer our 5, 10 and 15 tea Sample Packs is for the customer to select the FIRST five teas, while we select the remaining samples to compliment the customer's selection. This means that there is a good mix of choice and the opportunity for customers to try new teas. It also makes the experience on our website simpler by not asking you to fill out a huge list of drop-down menus! If there are particular teas that you wish to try above and beyong the first 5 selected, just drop a message in the comments on your order and we will make sure we include those teas too!




Are your teas Organic?


We are always looking to use Organic and Pesticide-Free tea and blending ingredients where possible. Unfortunately we are not yet able to offer a full certification on this given the number and variety of growers we are dealing with. A number of our ingredients are naturally organic but we do not label them as such. That said, all of our growers are members of the Ethical Tea Partnership which manages these exact issues. We are also working on delivering a range of Organic teas with full certification in the near future.




Do you sell wholesale for Retail, Resale or Catering Service?


Mr Squeaks Tea Company do not currently wholesale our tea or tea service products. For information or to discuss particularly large orders, please contact us by email at contact@mrsqueakstea.com




Which of your teas are caffeine-free?


Our number one decaf tea is Mr Squeaks Freecaf. This decaffeinated tea has been developed and blended to be a close alternative to our Mr Squeaks Wake Me Up (classic black English Breakfast tea). This is our only blend which naturally began as caffeine containing tea but has been put through the decaffeination process. Another caffeine-free alternative is Mr Squeaks Redbush, a Rooibos tea from South Africa wich is a naturally caffeine-free alternative to traditional black teas. Finally, we have a large range of herbal and fruit tea infusions which are also naturally caffeine-free. These include: Mr Squeaks Peppermint Pow Mr Squeaks Muddled Mint Mr Squeaks Cosy Chamomile Mr Squeaks Minty Cocoa Mr Squeaks Natural Nettle Tea Mr Squeaks Lemon Laze Mr Squeaks Ginger Zest Mr Squeaks Lickwish Mr Squeaks Razzberry Leaf Mr Squeaks Rosellea Mr Squeaks Time Out Tea Mr Squeaks Bursting Berry Mr Squeaks Citrus Twist Mr Squeaks Exotic Zing Mr Squeaks Bamborange





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