Store Policy

Customer Care

At Mr Squeaks we like to treat all customers as Guests - regardless of the way that they are served. This means giving everyone who chooses Mr Squeaks Tea a comfortable, relaxed and simple environment in which to have a truly enjoyable and memorable experience. Whether they are served in person, through our website or on social media.

To contact us directly, take a look at the details on our contact page or visit us on Facebook, Twitter or Instagram. We are happy to hear from all of our Guests and would really appreciate any feedback or suggestions you may have to help us in our mission to make Mr Squeaks Tea Company the very finest tea experience in the world.

Privacy and Safety

We safeguard and preserve the privacy of all of our Guests. This simple Policy explains what happens to any personal data that you provide to us or that we collect from you whilst you visit our site.

Information we collect

When you make a purchase or sign up for an account through our website, we collect certain information from you, including your name, email address, billing address, delivery address and telephone number. Your orders will also store your IP address, its host name and its country location, Type of device you used, the date and time of the order, Payment method, Payment amount, delivery method, date and time the order was completed, if you are new or a returning customer and the products ordered.

Your user account can be deleted on request at any time. Please note your details will be stored in any prior orders placed before deleting the account. This is due to VAT regulations, which request we keep all records of VAT transactions for a minimum of six years.

Your payment information including credit or debit card details are directly sent to our payment gateway providers Stripe (https://stripe.com) or Paypal (https://www.paypal.com) and we do not store the payment details. Please refer to Stripe and PayPal's privacy policy for more information.

We will not collect sensitive personal information about you without your prior and explicit consent.

Information we use

We use the information collected to provide our services to you both online and off-line.  We DO NOT share this information with any third party. Where you have subscribed to our newsletter, you may also receive from time to time information on our products or services.  If at any time, you would like to opt-out of receiving future marketing and promotional material from us, you can simply advise us using any of the number of ways we can be contacted - see our Contact page.

We also use the information in our strategic analysis and our assessment of market trends, and our production and re-ordering levels. In particular, we will compile anonymous, aggregated statistics that enable us to understand how users use the Website and to help us improve the structure of the Website. We cannot identify you personally this way. By using the Website, you agree to us using your personal information in this way.

We also use Analytics tools to help us understand how our customers use the Site.

 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a court order, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

Wholesale Enquiries

Mr Squeaks Tea Company do not currently wholesale our tea or tea service products.

For information or to discuss particularly large orders, please contact us by email at contact@mrsqueakstea.com

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments

 
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